In some ways, Colin is not a very good manager. He can be disorganized and flaky, and he often foists his own job responsibilities off onto others. However, his staff love him because he has a lot of personal charm and lets them do things like bring their pets to work. Colin's staff displays ________-based trust in him.
- affect
- integrity
- disposition
- cognition
- reputation
Affect-based trust is more emotional than rational. With affect-based trust, we trust because we have feelings for the person in question; we really like them and have a fondness for them. Those feelings are what prompt us to accept vulnerability to another person. Put simply, we trust them because we like them.
Trust: The willingness to be vulnerable to an authority based on positive expectations about the authority’s actions and intentions.
In the case of ________-based trust, our trust arises mostly from the emotional feelings we have for the authority.
- cognition
- authority
- affect
- rational
- disposition
Affect-based trust is more emotional than rational. With affect-based trust, we trust because we have feelings for the person in question; we really like them and have a fondness for them. Those feelings are what prompt us to accept vulnerability to another person. Put simply, we trust them because we like them.
Trust: The willingness to be vulnerable to an authority based on positive expectations about the authority’s actions and intentions.
Affect-based trust is driven by the
- authority's track record.
- authority's strengths and weakness.
- trustor's disposition.
- trustor's feelings for the trustee.
- trustor's rational assessment of the trustee.
Affect-based trust is more emotional than rational. With affect-based trust, we trust because we have feelings for the person in question; we really like them and have a fondness for them. Those feelings are what prompt us to accept vulnerability to another person. Put simply, we trust them because we like them.
Affect-Based Trust: Trust that depends on feelings toward the authority that go beyond rational assessment.
Which of the following is True with regard to affect-based trust?
- Affect-based trust depends completely on the trustor's propensity to trust.
- Affect-based trust is more rational than emotional.
- Affect-based trust relies on our feelings.
- Affect-based trust is rooted in reason and analysis.
- Affect-based trust is the most commonly seen type of trust.
Affect-based trust is more emotional than rational. With affect-based trust, we trust because we have feelings for the person in question; we really like them and have a fondness for them. Those feelings are what prompt us to accept vulnerability to another person. Put simply, we trust them because we like them.
Affect-Based Trust: Trust that depends on feelings toward the authority that go beyond rational assessment.
Affect-based trust is seen in a select few relationships.
In most relationships, trust propensity eventually gets supplemented by knowledge about ability, benevolence, or integrity, at which point cognition-based trust develops. In a select few of those relationships, an emotional bond develops, and our feelings for the trustee further increase our willingness to accept vulnerability.
Affect-Based Trust: Trust that depends on feelings toward the authority that go beyond rational assessment.
Which of the following drives cognition-based trust?
- the trustor's disposition
- the authority's track record
- the trustor's trust propensity
- the trustor's intuitive feelings
- the trustor's affect-based trust
Cognition-based trust is driven by the authority's "track record." If that track record has shown the authority to be trustworthy, then vulnerability to the authority can be accepted. If that track record is spotty, then trust may not be warranted.
Cognition-Based Trust: Trust that is rooted in a rational assessment of the authority’s trustworthiness.
________ is a dimension of trustworthiness, defined as the skills, competencies, and areas of expertise, that enable an authority to be successful in some specific context.
- Character
- Benevolence
- Personality
- Ability
- Affect
The first dimension of trustworthiness is ability, defined as the skills, competencies, and areas of expertise that enable an authority to be successful in some specific area.
Ability: Relatively stable capabilities of people for performing a particular range of related activities.
Which of the following dimensions of trustworthiness is defined as the belief that the authority wants to do good for the trustor, apart from any selfish or profit-centered motives?
- good will
- competence
- benevolence
- trust propensity
- actualization
One of the dimensions of trustworthiness is benevolence, defined as the belief that the authority wants to do good for the trustor, apart from any selfish or profit-centered motives. When authorities are perceived as benevolent, it means that they care for employees, are concerned about their well-being, and feel a sense of loyalty to them.
Benevolence: The belief that an authority wants to do good for an employee, apart from any selfish or profit-centered motives.
Bao is the art director at Blue Cat Publishing, a publisher of art monographs, coffee-table books, and several niche lifestyle magazines. He has an art degree, and he won many awards for his design work before he took over the branding and marketing at Blue Cat. Even though Bao's employees do not always understand his thinking and find Bao to be introverted and difficult to talk to, they all have huge respect for his talent and vision for the company. In fact, the company has received many accolades for its overall branding since Bao took over the department. Which of the following is most likely True about Bao's employees at Blue Cat?
- Their trust in Bao is due to their propensity to have faith in people.
- They believe that Bao cares about them personally, and this makes them loyal to him.
- Their trust in Bao stems from their belief in his personal integrity, character, and principles.
- Their trust in Bao is based more on emotion than on reason; basically, his employees like him.
- Their trust in Bao is based on his proven track record and his demonstrated expertise in his field.
Research suggests that we gauge the track record of an authority along three dimensions: ability, benevolence, and integrity. The first dimension of trustworthiness is ability, defined as the skills, competencies, and areas of expertise that enable an authority to be successful in some specific area.
Expertise: The knowledge and skills that distinguish experts from novices.
Laraine, who studied marketing and public relations in college, reviewed numerous articles, studied the new phone thoroughly, and came up with a campaign that received good reviews from her team leaders. Her success in creating a good campaign for the new phone completely on her own reflects her
- social consensus.
- ability.
- proximity.
- trust propensity.
- morality.
Ability is defined as the skills, competencies, and areas of expertise that enable an authority to be successful in some specific area.
Ability: Relatively stable capabilities of people for performing a particular range of related activities.
When authorities are perceived as benevolent, it means that they
- care for employees, are concerned about their well-being, and feel a sense of loyalty to them.
- display hostile verbal and nonverbal behaviors, excluding physical contact.
- reward employees for exposing illegal or immoral actions by their organization.
- lack a general expectation that the words and promises of employees can be relied upon.
- hinder employees' ability to focus, which reflects the degree to which employees can devote their attention to work.
One of the dimensions of trustworthiness is benevolence, defined as the belief that the authority wants to do good for the trustor, apart from any selfish or profit-centered motives. When authorities are perceived as benevolent, it means that they care for employees, are concerned about their well-being, and feel a sense of loyalty to them.
Loyalty: A passive response to a negative work event in which one publicly supports the situation but privately hopes for improvement.
In the case of ________-based trust, we rationally evaluate the strengths and weaknesses of an authority along the dimensions of ability, integrity, and benevolence.
- cognition
- mentor
- affect
- emotion
- disposition
Cognition-based trust is driven by the authority's "track record." If that track record has shown the authority to be trustworthy, then vulnerability to the authority can be accepted. If that track record is spotty, however, then trust may not be warranted. The track record of an authority can be gauged along three dimensions: ability, benevolence, and integrity.
Coalitions: An influence tactic in which the influencer enlists other people to help influence the target.
Kamal is looking for a part-time job. He has several acquaintances who have worked for SlamDogs Burgers and Dogs, a restaurant chain. They say that the company pays well, has a good company culture, and treats its employees with respect. Plus, its high quality and affordable food and the cleanliness of its establishments make it extremely popular with the public-in fact, Kamal loves going to SlamDogs and has eaten there on a regular basis since he was a child. Kamal thinks SlamDogs sounds like a good place to work and decides to fill out an application. What can you deduce based on his decision?
- Kamal has a high trust propensity because he trusts the word of his friends.
- His trust in the company reflects the fact that he is naïve and has a natural "faith in human nature."
- His decision is rational and is based on subjective as well as objective information about the company.
- His information is subjective; he really has no way of knowing if SlamDogs would be a good place to work.
- His decision is mainly emotional and is based on his affection for the company and his personal experience there.
When we gain enough knowledge to gauge the authority's trustworthiness, our trust begins to be based on cognitions we have developed about the authority, as opposed to our own personality or disposition. In this way, cognition-based trust is driven by the authority's "track record."
Culture: The shared values, beliefs, motives, identities, and interpretations that result from common experiences of members of a society and are transmitted across generations.
The characteristics or attributes of a trustee that inspire trust are defined as one's
- moral intensity.
- trust propensity.
- propriety.
- trustworthiness.
- ability.
Trustworthiness is defined as the characteristics or attributes of a trustee that inspire trust.
Trustworthiness: Characteristics or attributes of a person that inspire trust, including competence, character, and benevolence.
When trust is rooted in a rational assessment of the authority's trustworthiness, it is called ________ trust.
- disposition-based
- affect-based
- cognition-based
- power-based
- feeling-based
When trust is disposition-based, it means that your personality traits include a general propensity to trust others. When trust is cognition-based, it means that it is rooted in a rational assessment of the authority's trustworthiness. When trust is affect-based, it means that it depends on feelings toward the authority that go beyond any rational assessment.
Cognition-Based Trust: Trust that is rooted in a rational assessment of the authority’s trustworthiness.
Benevolence is defined as the perception that the authority
- wants to aid the trustor.
- has a high degree of competence.
- is the most qualified person for the job.
- has acceptable values and principles.
- believes in personal responsibility.
One of the dimensions of trustworthiness is benevolence, defined as the belief that the authority wants to do good for the trustor, apart from any selfish or profit-centered motives.
Benevolence: The belief that an authority wants to do good for an employee, apart from any selfish or profit-centered motives.
Ability is defined as the belief that the authority wants to do good for the trustor, apart from any selfish or profit-centered motives.
The first dimension of trustworthiness is ability, defined as the skills, competencies, and areas of expertise that enable an authority to be successful in some specific area.
Ability: Relatively stable capabilities of people for performing a particular range of related activities.
In the case of ________-based trust, we rationally evaluate the strengths and weaknesses of an authority along the dimensions of ability, integrity, and benevolence.
- cognition
- mentor
- affect
- emotion
- disposition
Cognition-based trust is driven by the authority's "track record." If that track record has shown the authority to be trustworthy, then vulnerability to the authority can be accepted. If that track record is spotty, however, then trust may not be warranted. The track record of an authority can be gauged along three dimensions: ability, benevolence, and integrity.
Coalitions: An influence tactic in which the influencer enlists other people to help influence the target.
Darien has just started a new job. His coworkers tell him that their manager is very unselfish and always keeps her promises. In addition, she is the leading expert in the company on product development. As a result of this information, Darien is likely to develop cognition-based trust in his manager.
Cognition-based trust is based on three dimensions: ability, benevolence, and integrity.
Cognition-Based Trust: Trust that is rooted in a rational assessment of the authority’s trustworthiness.
Cognition-based trust is driven by the trustor's faith in human nature.
Disposition-based trust is driven by the trustor's faith in human nature, while cognition-based trust is driven by the authority's "track record."