The Emotional Quotient Inventory has been criticized for measuring personality traits, rather than actual abilities.
Although the EQ-i has been used by many organizations in an attempt to improve managerial practices and organizational effectiveness, it has been criticized for measuring personality traits more than actual abilities.
Personality: The structures and propensities inside a person that explain his or her characteristic patterns of thought, emotion, and behavior. Personality reflects what people are like and creates their social reputation.
Emotional intelligence is a more important determinant of job performance for people with lower levels of cognitive intelligence.
Emotional intelligence is a more important determinant of job performance for people with lower levels of cognitive intelligence.
Emotional Intelligence: A set of abilities related to the understanding and use of emotions that affect social functioning.
Hannah's manager just took credit for her hard work-again! She is so angry she throws her coffee cup across her office, sends off an angry e-mail to a client, and is rude to her assistant for the rest of the day. Hannah demonstrates a low level of "use of emotions," one of the factors in emotional intelligence.
Hannah is actually demonstrating a low level of emotional regulation, one of the factors in emotional intelligence. Emotional regulation refers to being able to recover quickly from emotional experiences.
Emotional Intelligence: A set of abilities related to the understanding and use of emotions that affect social functioning.
Aaron leads a sales team. Ralph is the only team member who has not yet reached his quarterly sales quota. How can Aaron best help Ralph in this situation?
- by saying nothing until after the month is over and then taking appropriate action to deal with Ralph
- by telling Ralph that he may want to rethink being in sales if meeting a simple quarterly goal is this hard
- by calling some trusted clients and asking them to buy from Ralph but not mention his phone call to them
- by reminding Ralph to keep working on his goal because it will get harder to reach if he wastes time worrying about it
- by informing Ralph that he is currently the worst salesperson on the team and that his sales ability seems to be really slipping
For example, researchers have shown that when employees who face novel circumstances harness their positive emotions, they can produce solutions that are more creative. To understand this facet of emotional intelligence more clearly, consider a writer who is struggling to finish a book but is under a serious time crunch because of the contract with the publisher. If the writer were high in this aspect of emotional intelligence, she would likely psych herself up for the challenge and encourage herself to work hard through any bouts of writer's block. In contrast, if the writer were low in this aspect of emotional intelligence, she might begin to doubt her competence as a writer and think about different things she could do with her life. Because these behaviors will slow progress on the book even further, the number and intensity of self-defeating thoughts might increase, and ultimately, the writer might withdraw from the task entirely.
Team: Two or more people who work interdependently over some time period to accomplish common goals related to some task-oriented purpose.
On the third day teaching at a public school, Tiffany, who is used to teaching at a small private school, has become very frustrated with the larger class size and louder behavior than she is accustomed to. When Kathy, the principal, comes into the room and asks how she is doing, despite wanting to pretend everything is under control, Tiffany admits that she is feeling a bit frustrated and overwhelmed because she is not used to this environment. Tiffany has just displayed
- spatial ability.
- self-awareness.
- other awareness.
- perceptual ability.
- emotion awareness.
The first type of emotional intelligence is self-awareness, or the appraisal and expression of emotions in oneself. This facet refers to the ability of an individual to understand the types of emotions he or she is experiencing, the willingness to acknowledge them, and the capability to express them naturally.
Self-Awareness: The ability to recognize and understand the emotions in oneself.
Which of the following scenarios depicts someone using other awareness?
- Gabby scores higher than anyone in her class on the SAT exam.
- Hannah pretends to be angry to motivate her team to work faster.
- Forest feels himself losing his temper and walks outside to take a deep breath.
- Angie can tell that Lewis is overwhelmed and lets him switch places with another worker.
- Edmund gets fired from a job he loves, but he immediately goes out and finds a new one by the end of the day.
The second facet of emotional intelligence is called other awareness, or the appraisal and recognition of emotion in others.
Other Awareness: The ability to recognize and understand the emotions that other people are feeling.
Self-awareness is a(n) ________ ability.
- cognitive
- emotional
- physical
- sensory
- intuitive
Self-awareness, which is the first type of emotional intelligence, is the appraisal and expression of emotions in oneself.
Emotions: Intense feelings, often lasting for a short duration, that are clearly directed at someone or some circumstance.
Self-awareness refers to the ability of people to
- harness emotions and employ them to improve their chances of being successful in whatever they are seeking to do.
- understand the types of emotions they are experiencing, acknowledge them, and express them naturally.
- block out any sensation of emotions as they move through life in pursuit of specific goals.
- recognize and understand the emotions that other people are feeling.
- be able to recover quickly from emotional experiences.
Self-awareness is the appraisal and expression of emotions in oneself.
Self-Awareness: The ability to recognize and understand the emotions in oneself.
Being able to recover quickly from emotional experiences reflects one's
- self-awareness.
- span of control.
- locus of control.
- other awareness.
- emotion regulation.
Emotion regulation refers to being able to recover quickly from emotional experiences. This aspect of emotional intelligence also applies to positive emotions.
Emotion Regulation: The ability to recover quickly from emotional experiences.
When Matt was driving to work, a car sped past him, and its passengers began throwing trash out of the car window. Although Matt was taken aback by this behavior, he was able to forget the incident and had soon regained his focus on his plan for the day. From the scenario, it can be concluded that Matt has a high degree of
- originality.
- other awareness.
- personal distress.
- emotional arousal.
- emotion regulation.
Emotion regulation refers to being able to recover quickly from emotional experiences. This aspect of emotional intelligence also applies to positive emotions.
Emotion Regulation: The ability to recover quickly from emotional experiences.
Which of the following types of emotional intelligence represents the degree to which people can harness emotions and employ them to improve their chances of being successful in their pursuits?
- self-awareness
- other awareness
- use of emotions
- emotion regulation
- emotion resilience
Use of emotions is one of the four aspects of emotional intelligence, and it represents the degree to which people can harness emotions and employ them to improve their chances of being successful in their pursuits.
Use Of Emotions: The degree to which people can harness emotions and employ them to improve their chances of being successful in whatever they are seeking to do.
Which of the following statements is True regarding emotional intelligence?
- Emotional intelligence and cognitive intelligence are measures of the same ability.
- Emotional intelligence is a determinant of successful social functioning only.
- Emotional intelligence is vital as it is always aligned to the organization's values.
- Emotional intelligence can sometimes compensate for a deficit in cognitive intelligence.
- Emotional intelligence focuses exclusively on understanding the emotions of others.
In many circumstances, high emotional intelligence can compensate somewhat for low cognitive intelligence. In other words, exceptional "people smarts" can, to some extent, make up for deficiencies in "book smarts."
Emotional Intelligence: A set of abilities related to the understanding and use of emotions that affect social functioning.
Which of the following is an assessment that asks people about behaviors and preferences that reflect their emotional intelligence?
- Wonderlic Personnel Test
- Scholastic Aptitude Test
- Google Labs Aptitude Test
- Emotional Quotient Inventory
- Differential Aptitude Test
There are assessments that ask people about behaviors and preferences that are thought to reflect emotional intelligence. One of the first tests to measure this was the Emotional Quotient Inventory (EQ-i), which includes 133 questions.
Emotional Contagion: The idea that emotions can be transferred from one person to another.
Emotional intelligence is an ability
- to avoid unpleasant settings.
- that affects social functioning.
- that improves physical performance.
- to apply general rules to specific problems.
- to make sense of information and find patterns.
The human ability that affects social functioning is called emotional intelligence. Emotional intelligence is defined in terms of four sets of distinct but related abilities-that is, self-awareness, other awareness, emotion regulation, and use of emotions.
Jan, the manager at Direct, is a favorite with her employees because she has the ability to recognize and understand the emotions of her peers and subordinates. She interacts with all employees in a warm manner and is very approachable when her employees encounter problems. Which of the following characteristics does Jan possess?
- need for power
- other awareness
- emotion regulation
- emotional resilience
- need for achievement
Other awareness is the appraisal and recognition of emotion in others. People who are high in this aspect of emotional intelligence are not only sensitive to the feelings of others but also can anticipate the emotions that people will experience in different situations.
Other Awareness: The ability to recognize and understand the emotions that other people are feeling.